How to Start with SMS Marketing as an Ecommerce Business

In today’s digital age, the world of marketing is constantly evolving, and staying ahead of the curve is essential for businesses to thrive. One of the innovative strategies that have gained immense popularity in recent years is SMS marketing. If you’re running an ecommerce business, harnessing the power of SMS marketing can help you engage with your customers more effectively, drive sales, and boost brand loyalty. In this blog post, we’ll take you through the basics of SMS marketing and explore how it can be a game-changer for your online store.

SMS marketing is rapidly becoming one of the most profitable channels.


Ecommerce businesses are always on the lookout for ways to connect with their customers, and SMS marketing provides a direct and personal channel to achieve just that. With an open rate of 98% (compared to email’s 20%), SMS messages are a powerful tool for reaching your audience.

But what exactly is SMS marketing, and how can you make the most of it? Let’s dive in.

What is SMS marketing?

SMS marketing, short for Short Message Service marketing, is a marketing strategy that involves sending text messages to a group of subscribers or individual customers. These messages can contain a variety of content, including promotional offers, product updates, event notifications, and more. SMS marketing is an effective way to engage your customers in real-time, deliver time-sensitive information, and nurture a personalized connection.

Abandoned Cart SMSes

One of the most potent applications of SMS marketing for ecommerce is in recovering abandoned carts. Cart abandonment is a common challenge in the online retail industry, with statistics showing that nearly 70% of carts are abandoned before checkout. Sending a well-timed SMS reminder to customers who’ve left items in their carts can encourage them to complete their purchase.

Here are a few tips for creating compelling abandoned cart SMS messages:

  • Personalization: Address the customer by name and reference the specific items in their cart.
  • Urgency: Create a sense of urgency with phrases like “Hurry, your items are waiting for you!” or “Limited stock available.”
  • Incentives: Offer discounts or incentives to entice the customer to complete their purchase.
  • Clear Call to Action (CTA): Provide a clear and concise CTA, such as “Click here to complete your order.”

Post Purchase SMSes

Second important application of SMS marketing for ecommerce is post purchase notifications. After a customer has purchased one product, you can use post-purchase SMS texts to suggest additional products ( cross-sell offer ) they might be interested in based on their purchase history.

It’s a personalized way to increase customer lifetime value and the chance that a customer will buy from you again.

Repurchase reminders are perfect for consumable items that need to be reordered, like beauty or household products. For example, if you sell food supplements and customers typically place a new order every month, send out a reminder to repurchase before a customer is likely to run out.

You’re doing customers a favor, so they don’t run out of something they rely on while securing repeat purchases.

SMS Marketing essentials

To start with SMS marketing, you need to consider a few key essentials:

  • Permission: Always ensure that you have explicit consent from your customers to send them SMS messages. This helps you stay compliant with regulations like the Telephone Consumer Protection Act (TCPA).
  • Segmentation: Segment your subscriber list based on customer behavior, preferences, or demographics. This enables you to send highly targeted messages.
  • Timing: Timing is crucial. Send SMS messages at times when your audience is most likely to be engaged, but be mindful of time zones.
  • Content: Keep your messages concise, clear, and relevant. Avoid excessive use of jargon or abbreviations, and make sure your content provides value to the recipient.
  • Tracking and Analysis: Implement tracking mechanisms to measure the effectiveness of your SMS campaigns. This data will help you refine your strategies over time.

CartFox SMS Marketing Solution for Abandoned cart, Post Purchase and SMS Campaigns

To simplify your journey into SMS marketing, consider using a reliable SMS marketing solution like CartFox. CartFox offers a comprehensive platform for ecommerce businesses to create and manage their SMS marketing campaigns. Here’s what CartFox can do for you:

  • Abandoned Cart Recovery: CartFox can automatically send personalized SMS messages to customers who abandon their shopping carts, increasing your chances of converting them into buyers.
  • SMS Campaigns: SMS marketing campaigns are perfect for when you want to alert your buyers of discounts, coupons or other extras in your online store.
  • Post Purcahse Flow: After a customer has purchased one product, you can use post-purchase SMS messages to suggest additional products they might be interested in based on their purchase history. It’s a personalized way to increase customer lifetime value and the chance that a customer will buy from you again.
  • Segmentation: The platform allows you to segment your subscribers for highly targeted messaging, ensuring that each customer receives content relevant to their preferences.
  • Automation: CartFox provides automation features to schedule and send messages at the optimal times, making your SMS marketing campaigns more efficient.
  • Analytics: Detailed analytics and reporting tools help you understand the performance of your SMS campaigns, allowing you to make data-driven decisions.

In conclusion, SMS marketing can be a game-changer for your ecommerce business. By sending personalized, timely, and engaging messages, you can boost sales, reduce cart abandonment, and foster a stronger connection with your customers. Remember to follow best practices, obtain customer consent, and consider using a platform like CartFox to streamline your SMS marketing efforts. Embrace the power of SMS marketing and watch your ecommerce business flourish.

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